bai88 Privacy Policy

Introduction

bai88 ("we", "our", or "us") operates the website https://bai88.ws (the "Platform"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you register an account, access our games, place bets, or otherwise interact with the Platform. Please read this policy carefully. If you do not agree with its terms, please discontinue use of the Platform.

This policy applies to all users of the bai88 Platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy in its entirety and consent to the data practices described herein.

Information We Collect

We collect several categories of information to operate and improve our Platform, comply with applicable regulations, and provide a secure gaming environment. The categories include:

• Registration Data: Your full name, date of birth, email address, mobile phone number, and preferred payment method when you create a bai88 account.
• Identity Verification (KYC) Data: Government-issued ID documents (National ID card, passport), selfie photographs, and proof of address documents required to verify your identity and ensure compliance.
• Financial Data: Transaction history, deposit amounts, withdrawal records, and payment method identifiers (such as bKash wallet numbers, Nagad account references, or Rocket account details). We do not store full card numbers.
• Usage and Gaming Data: Games played, bet amounts, session duration, game preferences, win/loss records, and interaction logs across cricket betting, live casino, slots, and crash game sections.
• Technical Data: IP address, device type, browser version, operating system, cookie identifiers, and referral URLs collected automatically when you access the Platform.

How We Use Your Information

bai88 uses the information we collect for the following purposes:

• To create, manage, and maintain your player account and verify your identity in accordance with KYC requirements.
• To process deposits and withdrawals through supported payment channels including bKash, Nagad, Rocket, Upay, and bank transfers to local banks such as Dutch-Bangla Bank, BRAC Bank, and City Bank.
• To send you important account notifications, promotional offers, bonus alerts, and platform updates via email or SMS — you may opt out of marketing communications at any time.
• To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the Platform.
• To improve our game offerings, user experience, customer support quality, and Platform performance through anonymised analytics and user feedback.

Sharing Your Information

bai88 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us with payment processing, KYC verification, fraud detection, customer support infrastructure, and cloud hosting — all subject to strict data processing agreements.
• Legal Obligations: When required by applicable law, regulation, or a valid order from a competent authority, we may disclose your information to government bodies or law enforcement agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, user information may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

We require all third parties that process personal data on our behalf to maintain appropriate technical and organisational security measures. We do not permit them to use your data for their own purposes beyond the scope of their contracted services.

Payment Data and Financial Security

All financial transactions on bai88 — including deposits via bKash, Nagad, Rocket, and Upay and withdrawals to local bank accounts — are processed through secured, encrypted payment gateways. We do not store your full payment credentials on our servers. Payment identifiers such as registered mobile wallet numbers are stored in encrypted form and are accessible only to authorised personnel for support and transaction verification purposes.

We strongly advise all bai88 players never to share their account password, OTP codes, or payment PINs with anyone — including individuals claiming to represent bai88 customer support. Our support agents will never ask for your password or full payment credentials.

Cookies and Tracking Technologies

bai88 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files placed on your device that help us recognise you across sessions and deliver personalised content. We use the following types of cookies:

• Essential Cookies: Required for the Platform to function correctly — these enable login sessions, security tokens, and basic navigation. They cannot be disabled without breaking core functionality.
• Analytics Cookies: Help us understand how players navigate the Platform, which pages are most visited, and where technical issues arise — this data is aggregated and anonymised.
• Preference Cookies: Store your Platform preferences such as language selection and display settings so you do not have to re-enter them each visit.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to access certain features of the Platform.

Data Retention

bai88 retains your personal data for as long as your account is active or as necessary to provide you with our services. We also retain data for a reasonable period after account closure to comply with legal obligations, resolve disputes, and enforce our agreements.

Financial transaction records are retained for a minimum of five years to satisfy anti-money-laundering and regulatory record-keeping requirements. Where data is no longer required, it is securely deleted or anonymised so it can no longer be linked to any individual.

Your Privacy Rights

As a bai88 player, you have the following rights with respect to your personal information:

• Right of Access — You may request a copy of the personal data we hold about you at any time.
• Right to Rectification — If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure — Subject to legal retention requirements, you may request deletion of your personal data by contacting our support team.
• Right to Restrict Processing — You may request that we limit how we use your data in certain circumstances, such as while a dispute is being investigated.
• Right to Object — You have the right to object to processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact our support team via email at [email protected]. We will respond to all verifiable requests within a reasonable timeframe, and no later than 30 days from receipt of your request.

Third-Party Links and Services

The bai88 Platform may display content from third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their own servers and may collect certain technical data (such as session identifiers or device metadata) directly when you load their game content. bai88 is not responsible for the privacy practices of external game providers. We recommend reviewing the privacy documentation of any third-party service you interact with.

Security Measures

bai88 implements industry-standard security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL (Secure Socket Layer) encryption for all data transmissions, firewalls, intrusion detection systems, and access control policies that restrict data access to authorised personnel only.

While we take all reasonable precautions, no online platform can guarantee absolute security. We encourage all players to use strong, unique passwords for their bai88 account, enable any available two-factor authentication features, and report any suspicious activity to our support team immediately.

Children and Underage Players

bai88 is strictly an adult gaming platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a person under 21 has provided us with personal data or has registered an account, we will take immediate steps to deactivate that account and delete all associated personal information. If you believe a minor has accessed our Platform, please notify us immediately at [email protected].

Changes to This Privacy Policy

bai88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements,or platform features. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-Platform notification.

Your continued use of the bai88 Platform following the posting of any changes constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bai88 handles your personal data, please contact our dedicated support team. We are available 24/7 to assist all players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and beyond.

Email: [email protected] — Response within 2 hours during Bangladesh Standard Time (UTC+6) business hours.